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Terms & Conditions

Privacy Policy

We are committed to protecting your privacy and we won’t share your details with other third party in accordance with the new GDPR regulations.

We collect your details in order to process your order, to provide you with the best possible service. Your data becomes encrypted once in our systems and is not passed on to third parties. Your data will be stored in our systems for future reference, should you wish for your data to be destroyed, please get in touch.
Signing up to our newsletter means your e-mail will be stored in our system (we will never pass this information to third parties without permission) Should you decide at any point to unsubscribe, you can do so by clicking the ‘unsubscribe’ button on the footer of the newsletter e-mail or by e-mailing [email protected].

Competitions & Prize Draws
Each entrant’s email address will be added to our mailing list to receive occasional news & updates from SinamSkin. If you do not wish to receive any further emails from us, you can unsubscribe at any point by clicking the ‘unsubscribe’ button on the footer of the newsletter.
No details will be passed onto third parties unless clearly stated (in the event of a joint competition with other brands)
Only one entry per person is permitted per competition. Unless stated otherwise, the winner will be drawn at random from all entries received by the closing date. Reasonable efforts will be made to contact the winner. If the winner cannot be contacted, or are unable to comply with these terms and conditions, Sinam reserves the right to offer the prize to the next eligible entrant drawn at random.

Please visit our PRIVACY POLICY page for more information.

Shipping & Handling worldwide

All SinamSkin packaging is guaranteed recycled and/or recyclable and, like all our products, parcels are packed with TLC.

Morocco – We use local shipping third parties as a standard shipping service.

International – Post and packing – $30 flat fee to all other international destinations including the USA & Canada. Please note that our charges to you cover all postage & packing only. Additional taxes and customs charges are the responsibility of the customer.

– We require a phone number at checkout in case we need to contact you about your order and/or to pass on to our courier should you choose this option. 

If your country is not listed when setting up your account please email your order to [email protected] and we will advise on shipping costs.

Please note that we reserve the right to charge shipping costs in the unlikely eventuality that these have been calculated incorrectly.

Taxes:  All orders of Morocco addresses will include VAT on both products and delivery service. The VAT is already included in the prices listed for both products and delivery but will be itemized separately on your order confirmation.
For non Morocco addresses both the products and the delivery service will be zero-rated, with no Morocco VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.

Discounts & Voucher Codes

Only one discount is valid per order, and therefore a voucher code will not be valid for any product which is already on offer at the time of purchase.

Please enter discount codes at the basket, before checkout.

Refund policy

We are confident that you will be pleased with our products. However, should you, for any reason, change your mind, we will be happy to either exchange the product or give you a full refund provided it is unopened and posted to us, at your own expense, within 14 days from receipt explaining the reason for return. You may cancel your order at any time prior to your order being processed.  You can notify us by emailing [email protected] with your name, address, and reference number.

For hygiene reasons we cannot accept products which have been either opened or partially used. We can also take no responsibility for returned goods lost in transit.

Credit Card Security

All credit card numbers are encrypted in the software (PayPal) when your order is placed and SinamSkin does not retain any such details.

Care of SinamSkin Products

All SinamSkin products are produced by hand in small batches and do not contain any synthetic preservative. Refrigeration is not necessary, but storing away from heat, using closing lids fully after use will maximize the products’ effectiveness and shelf-life.


Currently the law requires that unless a substance or product has a medical license, no claim can be made as to its efficacy for a medical condition. 

All the Sinam range is carefully formulated by Kenza Bennis, a beauty expert with many years of research, experience and commitment to effective skin and hair care, however suggestions in our website and literature are only intended as a helpful guide and are based on traditional use of the ingredients and current research. We formulate our products with the health of the skin at heart and to be especially kind to sensitive skin. If you are in doubt or aware of sensitivity to one of the ingredients, patch-testing on a small area of skin is recommended before use.

Enjoy our products, enjoy our service!

The Sinam Team